Last updated: 7 October 2026
These Terms of Use (âTermsâ) govern the use of the Glow.am website, the services provided through it, and related mobile/digital services.
By using Glow.am, creating an account, posting a listing, or using the platformâs communication, sales, rental, or other features, you confirm that you have read, understood, and accepted these Terms.
If you do not agree with any provision of these Terms, please do not use Glow.am.
Glow.am is an online platform owned and/or operated by âGlow Projectâ LLC (âGlowâ, âweâ, âusâ, or âourâ), which enables individuals and business entities to list, discover, sell and/or offer for rent clothing, footwear, and other permitted products in accordance with the categories available on the platform at any given time.
Glow provides platform users with a technical and informational environment where they can:
As a general rule, Glow is not the seller, owner, manufacturer, or lessor of the products unless the relevant listing or a separate agreement expressly states otherwise.
A contract for the sale or rental of a product between users is concluded between the relevant parties, and Glow is not a party to such contract unless Glow has expressly assumed the role of a contracting party or service provider for the relevant transaction under a separate service.
The use of Glow.am and the relevant relationships carried out through the platform are governed by the laws of the Republic of Armenia, including:
If any provision of these Terms conflicts with a mandatory provision of applicable law, the relevant mandatory legal provision shall prevail.
To create an account on Glow.am and independently use the platformâs services, a person must be at least 18 years oldand have the necessary legal capacity.
The user undertakes to provide accurate, complete, and up-to-date information.
The user is responsible for actions performed through their account, except where it is established that an action was performed independently of the userâs will and could not reasonably have been prevented by the user.
When creating an account, Glow may require a name, email address, telephone number, and other information necessary for the relevant service at that time.
Glow may use verification mechanisms by email, SMS, or other technical means.
The user must:
Glow may require additional verification or temporarily restrict certain account functions for security, fraud prevention, or compliance with legal requirements.
When posting a listing, the user must provide true, accurate, and non-misleading information about the product.
Where applicable, a listing should include:
The user must disclose if the product is used, defective, repaired, or subject to any other circumstance that may be materially relevant to the transaction.
A user may not post a listing for a product whose sale or rental is prohibited by law or in respect of which the user does not have the necessary rights.
The relevant seller or lessor is responsible, within the limits established by law, for the legality, origin, authenticity, ownership rights, description, condition, and safety of the product offered for sale or rental.
The following may not be listed on Glow.am:
Glow may remove or temporarily hide such listings and, where necessary, restrict the relevant userâs account.
Glow.am may enable users to enter into arrangements with one another regarding the sale or rental of products.
The principal terms of a transaction, including:
are determined between the parties to the relevant transaction, taking into account mandatory legal requirements.
Glow is not a party to such transaction unless expressly provided otherwise by the terms of the relevant service.
Glow does not guarantee that a user will find a suitable product, seller, or lessor, or that a listing will result in a transaction.
The seller or lessor must comply with all requirements applicable to them under the laws of the Republic of Armenia.
If a seller offers products as part of business activity, the seller is solely responsible for complying with their tax, accounting/documentation, consumer protection, return, warranty, and other legal obligations.
Sales conducted by an individual as a disposal of personal property and sales conducted as part of business activity must be distinguished in accordance with applicable legal requirements.
Glow may request additional information from a seller for the purpose of verifying their status, the legality of a product, or the compliance of a listing.
The seller is responsible for the accuracy of the information published in a listing.
Glow cannot guarantee that every description, measurement, photograph, price, brand reference, or other information provided by a user corresponds to reality.
At the same time, Glow may conduct listing moderation, verification, and take action based on complaints.
Glow may offer paid services, including:
The price, payment frequency, service period, included services, limitations, and principal terms of each paid service must be presented to the user before payment is confirmed.
A payment made for a Glow service does not constitute the purchase or rental price of a product in a transaction between users unless expressly stated otherwise on the payment page.
Refunds are made in accordance with the applicable service terms and the mandatory consumer rights established by the laws of the Republic of Armenia.
The terms of Glowâs paid services may not restrict consumer rights granted by law.
On each subscription package page and/or during the payment process, Glow provides at least the following information:
If a subscription is purchased by a natural person outside the scope of their commercial, business, craft, or professional activity, that person may qualify as a âconsumerâ within the meaning of these Terms and the laws of the Republic of Armenia.
If such subscription is concluded remotely, the consumer has the right to withdraw from the contract without giving a reason within the period and under the conditions established by the Law of the Republic of Armenia âOn Consumer Protectionâ.
For a service contract, the statutory 14-day period is calculated from the date on which the contract is concluded, subject to the exceptions established by law.
To exercise the right of withdrawal, the consumer must notify Glow of their decision within the period prescribed by law.
If, at the time of withdrawal from a service contract, the service has already been partially provided, the consumer is required to pay only for the services actually received before withdrawal, in accordance with the procedure established by the laws of the Republic of Armenia.
If the consumer wishes the subscription services to commence before the expiry of the 14-day withdrawal period, Glow may begin providing such services after obtaining the consumerâs relevant consent.
In such case, if the consumer withdraws from the contract within the statutory period, Glow may require payment only for the services actually provided before withdrawal, in accordance with Armenian law.
Activation of a subscription alone does not mean that the entire six-month service is deemed to have been fully provided.
If Glow has fully and properly provided the service specified in the contract, the provision of the service began with the consumerâs consent, and the consumer was informed in advance that they would lose the right of withdrawal after full performance, the relevant exception provided by Armenian law shall apply.
If a consumer withdraws from a contract in accordance with the procedure established by law and a refund is required, Glow shall refund the applicable amount within the period and in accordance with the procedure prescribed by Armenian law.
Where required by law, the payment shall be refunded using the same payment method used for the original payment, unless otherwise agreed with the consumer and technically possible.
The amount to be refunded shall be determined taking into account the services actually provided before withdrawal and other circumstances prescribed by Armenian law.
If a subscription is purchased by a legal entity, individual entrepreneur, or other business entity in connection with its commercial, business, or professional activity, that customer does not qualify as a âconsumerâ merely because the subscription was purchased through a natural person.
The special statutory 14-day right of withdrawal applicable to consumers in distance contracts does not apply to such relationships unless otherwise provided by Armenian law.
The terms governing cancellation, early termination, termination of the contract, or refund of amounts paid by a business customer shall be determined by the terms agreed between the parties and applicable Armenian law.
If a business customer terminates a subscription before the end of its subscription period, any refund of the amount paid shall be made only in the cases and in accordance with the procedure provided by the relevant agreement, subscription terms, or applicable Armenian law.
If Glow terminates a paid subscription service on its own initiative and is unable to continue providing the services included in the subscription, Glow may, subject to applicable legal requirements:
This provision does not limit any other rights granted to consumers by law.
The terms governing returns, exchanges, and cancellations of products sold or rented between users must be provided by the relevant seller or lessor in accordance with applicable legal requirements.
Glow is not a party to a product sale or rental transaction unless expressly provided otherwise by the terms of the relevant service.
Glow may not contractually eliminate or restrict rights expressly granted to consumers by Armenian law.
If Glow itself acts as the seller or service provider in a particular transaction, the relationship between Glow and the consumer shall be governed by the relevant terms applicable to that relationship and Armenian law.
In the case of rental, the user must return the product within the agreed period and in a condition consistent with the agreed terms, taking into account normal consequences of use.
Terms concerning damage, loss, late return, additional cleaning, or other costs must be made available to the renter in advance.
Special terms established by the owner of the relevant product may apply to each listing, provided that such terms do not conflict with the law or these Terms.
Delivery, personal handover, or another method of transferring the product shall be agreed between the relevant parties unless a different procedure is provided by a separate Glow service.
Glow is not responsible for the quality, timing, or actions of a delivery service provided by a third party, except where Glow provides that service in its own name.
Glow may provide technical communication tools enabling buyers/renters and sellers/lessors to communicate with one another.
Users must communicate in a lawful and respectful manner.
The platformâs communication tools may not be used for:
A user may leave a review or rating only where it is based on their genuine experience.
The following are prohibited:
Glow may remove such content while retaining information necessary to support its decision, to the extent permitted by law.
The user retains their rights in photographs, descriptions, videos, and other content published by them on Glow.am.
By posting a listing, the user grants Glow a non-exclusive, worldwide, royalty-free right to display, reproduce, and distribute their listing, product, and related content on Glow.am, Glowâs social media pages, advertising materials, and other means necessary for operating the service.
This right shall remain in effect for as long as necessary to provide the relevant service and fulfill lawful purposes related to the content published by the user, and, in the case of advertising use, within the scope of the applicable consent or other legal basis.
The user represents and warrants that they have the necessary rights to publish such content and grant Glow the above-mentioned right of use.
The Glow.am website, software, design, logo, trademarks, name, graphic materials, texts, and other materials created by Glow are protected under Armenian intellectual property legislation.
Without Glowâs appropriate authorization, their full or partial reproduction, distribution, modification, or commercial use is prohibited, except where permitted by law.
The following are prohibited:
Glow may:
where there are reasonable grounds to believe that the law, these Terms, security requirements, or the rights of other users have been violated.
This right does not relieve Glow of any procedural or other obligations imposed by law.
Glow strives to maintain the normal operation of the website; however, access to the website may be temporarily restricted due to technical maintenance, updates, cybersecurity incidents, communication failures, or other circumstances beyond Glowâs control.
Glow does not guarantee uninterrupted or error-free operation of the website.
Glow is responsible for the proper performance of obligations undertaken by Glow under applicable law and contract.
As a platform, Glow is not responsible for circumstances relating to transactions between users that are outside Glowâs control, including:
This section does not limit any liability of Glow that cannot be limited or excluded under mandatory provisions of Armenian law.
The processing of personal data by Glow is governed by Glowâs Privacy Policy, which forms an integral part of these Terms.
The Privacy Policy specifies:
Glow may display advertising from Glow or third parties on the platform.
Paid advertising services provided by Glow are governed by the relevant service terms and the Law of the Republic of Armenia âOn Advertisingâ.
The advertiser is responsible, in accordance with the procedure established by law, for the legality and accuracy of the advertising materials provided by the advertiser.
If Glow offers subscription packages, each package page must specify at least:
Before confirming payment for a subscription, the user must have an opportunity to review the terms of the relevant package.
If a subscription provides for automatic renewal, the user must be clearly informed of this before the relevant obligation arises, in accordance with applicable legal requirements.
The conditions governing the use or non-use of a subscription may not be interpreted in a manner that restricts mandatory consumer rights provided under Armenian law.
The user may stop using Glow.am and, where technically possible, request closure of their account.
Glow may suspend or terminate an account if the user materially violates these Terms, the law, or the rights of other persons.
Closing an account does not eliminate obligations that, by their nature, are intended to survive account closure.
Closing an account or stopping use of Glow.am does not, by itself, entitle the user to a refund of amounts already paid for a subscription. Refund matters are governed by the provisions of these Terms concerning subscription termination and refunds, the terms of the relevant service, and Armenian law.
Glow may amend these Terms due to changes in legislation, the introduction of new services, or changes to the operation of the platform.
The updated version shall be published on Glow.am with the date of update indicated.
Where the law requires separate notice or consent in relation to particular amendments, Glow shall follow the applicable notification or consent procedure.
A user may submit a complaint or claim to Glow at:
Email:Â glowproject.company@gmail.com
Where possible, a complaint should include:
Glow reviews complaints in accordance with applicable legislation and the terms of the relevant service.
Nothing in these Terms limits the userâs right, as provided by law, to apply to a competent state authority or court.
These Terms are governed by the laws of the Republic of Armenia.
The parties shall first attempt to resolve disputes through negotiations and the review of complaints.
If a dispute cannot be resolved out of court, it shall be resolved by a competent court of the Republic of Armenia in accordance with the jurisdictional rules established by law.
This section does not limit a consumerâs statutory right to apply to a competent state authority or court.
Legal entity:Â âGlow Projectâ LLC
Business/registered address:Â 3rd Microdistrict, Abovyan, Kotayk Province, Republic of Armenia
Email:Â glowproject.company@gmail.com
State Registration No. / Taxpayer Identification No. (TIN):Â 999.110.1611936 / 03594142
Glow.am:Â https://glow.am/
For questions regarding these Terms, you may contact us at the email address indicated above.